About the Role
Basic Qualifications:
CCNP certification, familiarity with network fundamentals, and troubleshooting skills.
Proficient in written English communication for effective correspondence with international vendors.
Strong learning and problem-solving abilities, capable of quickly adapting to new technologies and work environments.
Team player with the ability to collaborate with team members from diverse backgrounds.
Preferred Qualifications:
CCIE certification.
Experience in SDWAN-related work, familiarity with technologies such as Fortinet, Versa, Cisco, etc.
Fluent in spoken English.
Relevant experience in Network Operations Center (NOC) at a service desk.
Understanding of ITIL standards for operations and possession of related certifications.
Requirements
Receive and accurately identify customer fault reports promptly, categorizing issues following company procedures.
Communicate effectively with customers to understand the specifics of the problems and record relevant information.
Forward issues to the appropriate vendors based on fault types and customer information. Relay vendor feedback to customers via designated email and ensure timely follow-up on problem resolution progress.
Act as a liaison between vendors and customers, schedule meetings (using tools like Zoom, Teams, etc.) to ensure prompt vendor response to faults.
Provide excellent customer service, respond promptly to customer inquiries, and maintain a high level of customer satisfaction.
Accurately pinpoint network faults, summarizing them for relevant vendors for further processing.
Collaborate with team members to complete other related tasks.
About the Company
Genesis Communications Limited, established in 2019 and headquartered in London, is a leading IT information services company with a global workforce partnership approach. Specializing in Internet Data Centers (IDC), we collaborate with key facilities such as Digital Realty, Telehouse, ARK Datacentre, Equinix, delivering end-to-end solutions in design, supply, installation, and commissioning.
Beyond IDC, we offer unparalleled recruitment and workforce solutions, guiding professionals in their careers and helping organizations bridge skills gaps. What sets us apart is our commitment to providing insights and expertise for the fast-paced world of work.
At Genesis Communications Limited, we pride ourselves on a proven track record in IDC contracting and a dedication to delivering exceptional solutions. As your reliable partner, we not only address current needs but also help you prepare for the future. Trust us to navigate the dynamic landscape of IT information services and workforce solutions with you.