About the Role
● Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system；
● Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity；
● Deliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity；
● Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.；
● Manage IT assets in the region and ensure accuracy of IT assets management；
● Manage outsourced engineers to deliver IT services up to our client's standards ；
● Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region；
● Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support；
Requirements
Qualifications
3 years of experience in IT
Bilingual: Mandarin and English
Technical Skills
Experienced computer troubleshooting skills (windows 7 and mac OS)
Good knowledge of Active Directory/DHCP/DNS/TCP/IP
Familiar with windows server and relevant permission
Familiar with Cisco telephone and conferencing systems
Physical server and virtual server management
Networking skills such as managing network switch/firewall/etc
Personal Skills
Strong spoken and written Mandarin and English language skills
Good telephone manner, patient with good communication skills
Strong customer service sense with a humble attitude
Willingness to take initiatives, hands on and result driven
Quick learner and ability to embrace change
About the Company
Genesis Communications Limited, established in 2019 and headquartered in London, is a leading IT information services company with a global workforce partnership approach. Specializing in Internet Data Centers (IDC), we collaborate with key facilities such as Digital Realty, Telehouse, ARK Datacentre, Equinix, delivering end-to-end solutions in design, supply, installation, and commissioning.
Beyond IDC, we offer unparalleled recruitment and workforce solutions, guiding professionals in their careers and helping organizations bridge skills gaps. What sets us apart is our commitment to providing insights and expertise for the fast-paced world of work.
At Genesis Communications Limited, we pride ourselves on a proven track record in IDC contracting and a dedication to delivering exceptional solutions. As your reliable partner, we not only address current needs but also help you prepare for the future. Trust us to navigate the dynamic landscape of IT information services and workforce solutions with you.